{"id":724,"date":"2013-06-29T15:59:10","date_gmt":"2013-06-29T15:59:10","guid":{"rendered":"https:\/\/gotowebsmith.com\/2013\/06\/29\/websmith-cloud-service-level-agreement-sla\/"},"modified":"2013-06-29T15:59:10","modified_gmt":"2013-06-29T15:59:10","slug":"websmith-cloud-service-level-agreement-sla","status":"publish","type":"post","link":"https:\/\/gotowebsmith.com\/websmith-cloud-service-level-agreement-sla\/","title":{"rendered":"WebSmith Cloud Service Level Agreement (SLA)"},"content":{"rendered":"<h2> \tWhy post an SLA when what matters is that you are up! It&#39;s very important that we keep your business, so you can count on us to keep your services up as close to 100% as possible!<\/h2>\n<p> \tWe have a record of running 99.95% over the last 4 years. Many providers consider 99% up-time acceptable, which means you could incur twice as much downtime. Again, the bottom line is we promise to keep you up and running to the best of our ability &#8211; if we don&#39;t you will leave us.<\/p>\n<p class=\"lightbulb-jck\"> \t<strong>Message from our founder:<\/strong> <em>You&#39;ll always have my phone number &mdash; if any of our systems break, you can call me personally 24\/7 and I&rsquo;ll get my team on it. If we aren&rsquo;t living up to our end of the bargain, you can cancel your service at any time, with no penalty and a pro-rated refund!<\/em><\/p>\n<p> \t<img loading=\"lazy\" decoding=\"async\" class=\" size-full wp-image-722\" alt=\"\" src=\"https:\/\/gotowebsmith.com\/wp-content\/uploads\/2013\/06\/99-up-time.png\" style=\"width: 122px; height: 194px; margin-left: 10px; margin-right: 10px;\" width=\"122\" height=\"194\" \/><\/p>\n<p class=\"warningtip-jck\"> \tPosted 10-2-2013 &#8211; 4 year period from July 14 2009 thru August 2013<\/p>\n<p> \t&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Why post an SLA when what matters is that you are up! It&#39;s very important that we keep your business, so you can count on us to keep your services up as close to 100% as possible! We have a record of running 99.95% over the last 4 years. Many providers consider 99% up-time acceptable, [&hellip;]\n","protected":false},"author":3,"featured_media":722,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"wds_primary_category":0,"footnotes":""},"categories":[37],"tags":[],"class_list":["post-724","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-websmith"],"_links":{"self":[{"href":"https:\/\/gotowebsmith.com\/wp-json\/wp\/v2\/posts\/724"}],"collection":[{"href":"https:\/\/gotowebsmith.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gotowebsmith.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gotowebsmith.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/gotowebsmith.com\/wp-json\/wp\/v2\/comments?post=724"}],"version-history":[{"count":0,"href":"https:\/\/gotowebsmith.com\/wp-json\/wp\/v2\/posts\/724\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/gotowebsmith.com\/wp-json\/wp\/v2\/media\/722"}],"wp:attachment":[{"href":"https:\/\/gotowebsmith.com\/wp-json\/wp\/v2\/media?parent=724"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gotowebsmith.com\/wp-json\/wp\/v2\/categories?post=724"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gotowebsmith.com\/wp-json\/wp\/v2\/tags?post=724"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}