{"id":815,"date":"2013-08-20T21:01:19","date_gmt":"2013-08-20T21:01:19","guid":{"rendered":"https:\/\/gotowebsmith.com\/2013\/08\/20\/spam-settings-for-websmith-cloud-email\/"},"modified":"2013-08-20T21:01:19","modified_gmt":"2013-08-20T21:01:19","slug":"spam-settings-for-websmith-cloud-email","status":"publish","type":"post","link":"https:\/\/gotowebsmith.com\/spam-settings-for-websmith-cloud-email\/","title":{"rendered":"Spam Settings for WebSmith Cloud Email"},"content":{"rendered":"
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\t\t\t\t\tIf our spam filtering software suspects that an incoming message is spam, it will be sent to the Spam folder. However, in some cases spam messages may be delivered to your Inbox or some messages you want to receive may be delivered to the Spam folder. You can customize your spam filtering settings and level of filtering within webmail.<\/p>\n

\t\t\t\t\tContents<\/h2>\n
    \n
  • \t\t\t\t\t\tThe Catch All Account<\/li>\n
  • \t\t\t\t\t\tBlacklisting Users\/Domains<\/li>\n
  • \t\t\t\t\t\tRemoving Users\/Domains From the Blacklist<\/li>\n
  • \t\t\t\t\t\tAdding users\/domains to your Safelist<\/li>\n
  • \t\t\t\t\t\tReport Spam<\/li>\n
  • \t\t\t\t\t\tReport a message as not spam<\/li>\n
  • \t\t\t\t\t\tEdit Spam Settings per Email user<\/li>\n<\/ul>\n

    \t\t\t\t\tThe Catch All Account:<\/strong><\/p>\n

    \t\t\t\t\tIf you’re account is configured to be the “catch all”, then spam will not be filtered and you will still see messages coming in as [SPAM] even though you may have it set to do otherwise.<\/p>\n

    \t\t\t\t\tBlacklisting Users\/Domains:<\/strong><\/p>\n

    \t\t\t\t\tEmail sent to you from domains, email addresses, and IPs on your blacklist will be blocked and will not be delivered to your mailbox. To manage your blacklist, do the following:<\/p>\n

      \n
    1. \t\t\t\t\t\tClick the Settings<\/strong> link, located in the upper right corner of the webmail window.<\/li>\n
    2. \t\t\t\t\t\tIn the left pane, click Spam Settings<\/strong>.<\/li>\n
    3. \t\t\t\t\t\tClick the Blacklist<\/strong> tab.<\/li>\n<\/ol>\n

      \t\t\t\t\t\"wm_addblacklist_001.gif\"<\/p>\n

      \t\t\t\t\tTo add a domain or email address to the list:<\/strong><\/p>\n

        \n
      1. \t\t\t\t\t\tClick the Add<\/strong> button.<\/li>\n
      2. \t\t\t\t\t\tEnter a domain or email address in the space provided. Note: We recommend that you not blacklist domains from large email systems, such as hotmail.com or yahoo.com, as this could prevent you from receiving legitimate email. Also, you can use a “%” as a wildcard in the domain or email address (For example: @%.ru).<\/li>\n
      3. \t\t\t\t\t\tClick the Add<\/strong> button.<\/li>\n<\/ol>\n

        \t\t\t\t\tNote:<\/strong> Domains and email addresses that are blacklisted will appear in the Blacklisted Domains & Email Addresses<\/strong> box.<\/p>\n

        \t\t\t\t\t <\/p>\n

        \t\t\t\t\tTo add an IP to the list:<\/strong><\/p>\n

          \n
        1. \t\t\t\t\t\tClick the Add<\/strong> button.<\/li>\n
        2. \t\t\t\t\t\tEnter an IP or IP range in the space provided. Note: You can use a “%” as a wildcard in the last three octets to specify IP ranges. For example: 216.12.34.%, 216.12.%.%, and 216.%.%.% are all valid ranges.<\/li>\n
        3. \t\t\t\t\t\tClick the Add<\/strong> button.<\/li>\n
        4. \t\t\t\t\t\tClick the Save<\/strong> button.<\/li>\n<\/ol>\n

          \t\t\t\t\tNote:<\/strong> IP addresses that are blacklisted will appear in the Blacklisted IP Addresses<\/strong> box.<\/p>\n

          \t\t\t\t\t <\/p>\n

          \t\t\t\t\tRemoving Users\/Domains From the Blacklist:<\/strong><\/p>\n

          \t\t\t\t\tEmail sent to you from domains, email addresses, and IPs on your blacklist will be blocked and will not be delivered to your mailbox. To manage your blacklist, do the following:<\/p>\n

          \t\t\t\t\tClick the Settings<\/strong> link, located in the upper right corner of the webmail window.<\/p>\n

            \n
          1. \t\t\t\t\t\tIn the left pane, click Spam Settings<\/strong>, then <\/strong>Click the Blacklist<\/strong> tab.<\/li>\n
          2. \t\t\t\t\t\tClick the corresponding Delete<\/strong> button.<\/li>\n
          3. \t\t\t\t\t\tTo confirm you want to delete the item(s), click the Yes<\/strong> button.<\/li>\n
          4. \t\t\t\t\t\tClick the Save<\/strong> button.<\/li>\n<\/ol>\n

            \t\t\t\t\t\"wm_deleteblacklist_001.gif\"<\/p>\n

            \t\t\t\t\tAdding users\/domains to your Safelist:<\/strong><\/p>\n

            \t\t\t\t\tEmail that you receive from domains, email addresses, and IPs on your safelist will bypass the spam filters, ensuring you receive email from those senders. To add a domain, email address, or IP to your safelist, do the following:  <\/p>\n

              \n
            1. \t\t\t\t\t\tClick the Settings<\/strong> link, located in the upper right corner of the webmail window.<\/li>\n
            2. \t\t\t\t\t\tIn the left pane, click Spam Settings<\/strong>.<\/li>\n
            3. \t\t\t\t\t\tClick the Safelist<\/strong> tab.<\/li>\n<\/ol>\n

              \t\t\t\t\t\"wm_addsafelist_001.gif\"<\/p>\n

              \t\t\t\t\tTo add a domain or email address to the list:<\/strong><\/p>\n

                \n
              1. \t\t\t\t\t\tClick the Add<\/strong> button.<\/li>\n
              2. \t\t\t\t\t\tEnter a domain or email address in the space provided. Note<\/strong>: We recommend that you not safelist domains from large email systems, such as hotmail.com or yahoo.com, as this could result in spam arriving in your Inbox. Also, you can use a “%” as a wildcard in the domain or email address (For example: @%.ru).<\/li>\n
              3. \t\t\t\t\t\tClick the Add<\/strong> button.<\/li>\n<\/ol>\n

                \t\t\t\t\tNote:<\/strong> Domains and email addresses that are safelisted will appear in the Safelisted Domains & Email Addresses<\/strong> box. <\/p>\n

                \t\t\t\t\tTo add an IP to the list:<\/strong><\/p>\n

                  \n
                1. \t\t\t\t\t\tClick the Add<\/strong> button.<\/li>\n
                2. \t\t\t\t\t\tEnter an IP or IP range in the space provided. Note<\/strong>: You can use a “%” as a wildcard in the last three octets to specify IP ranges. For example: 216.12.34.%, 216.12.%.%, and 216.%.%.% are all valid ranges.<\/li>\n
                3. \t\t\t\t\t\tClick the Add<\/strong> button.<\/li>\n
                4. \t\t\t\t\t\tClick the Save<\/strong> button.<\/li>\n<\/ol>\n

                  \t\t\t\t\tNote:<\/strong> IP addresses that are safelisted will appear in the Safelisted IP Addresses<\/strong> box. <\/p>\n

                  \t\t\t\t\t <\/p>\n

                  \t\t\t\t\tReport Spam:<\/strong><\/p>\n

                  \t\t\t\t\tTo report unfiltered spam, in any folder other than the “Spam” folder, do one of the following:<\/p>\n

                    \n
                  1. \t\t\t\t\t\tSelect or open the email, and then click the Report Spam<\/strong> link. Or, right-click the email and select Report Spam<\/strong>.<\/li>\n<\/ol>\n

                    \t\t\t\t\t\"wm_reportspam_001.gif\"<\/p>\n

                    \t\t\t\t\tTo report several emails, select the check box next to each email you want to report, then:<\/strong><\/p>\n

                      \n
                    1. \t\t\t\t\t\tClick the Select Action<\/strong> drop-down menu<\/li>\n
                    2. \t\t\t\t\t\tSelect Report Spam<\/strong><\/li>\n<\/ol>\n

                      \t\t\t\t\tNote<\/strong>: When you report spam, a copy of the email will be sent to Cloudmark, our spam filtering provider, and the email will be moved to your “Spam” folder.<\/p>\n

                      \t\t\t\t\t <\/p>\n

                      \t\t\t\t\tReport a message as not spam:<\/strong><\/p>\n

                      \t\t\t\t\tTo report a legitimate email that has been filtered into the “Spam” folder, open your “Spam” folder and do one of the following:<\/p>\n

                        \n
                      1. \t\t\t\t\t\tSelect or open the email<\/li>\n
                      2. \t\t\t\t\t\tClick the Not Spam<\/strong> link Or<\/strong> right-click the email and select Not Spam<\/strong>.<\/li>\n<\/ol>\n

                        \t\t\t\t\t\"wm_reportnotspam_001.gif\"<\/p>\n

                        \t\t\t\t\tTo report several emails,select the check box next to each email you want to report, then:<\/strong><\/p>\n

                          \n
                        1. \t\t\t\t\t\tClick the Select Action<\/strong> drop-down menu<\/li>\n
                        2. \t\t\t\t\t\tSelect Not Spam<\/strong>.<\/li>\n<\/ol>\n

                          \t\t\t\t\tNote<\/strong>: When you mark an email as “Not Spam,” the email will be moved into your “Inbox” folder, and the sender will be added to your Safelist.<\/p>\n

                          \t\t\t\t\t <\/p>\n

                          \t\t\t\t\tEdit Spam Settings per Email user:<\/strong><\/p>\n

                          \t\t\t\t\tSpam filtering tools work to detect and filter out spam. The changes you make to your spam filtering preferences will be in effect regardless of your email software; even if you use Outlook, Netscape Mail, Eudora, etc., your spam will be filtered, according to your preferences, before the email reaches your inbox.<\/p>\n

                            \n
                          1. \t\t\t\t\t\tClick the Settings<\/strong> link, located in the upper right corner of the webmail window.<\/li>\n
                          2. \t\t\t\t\t\tClick Spam Settings<\/strong>, located in the left pane.<\/li>\n<\/ol>\n

                            \t\t\t\t\t\"wm_managepreferences_001.gif\"<\/p>\n

                            \t\t\t\t\tIn the Spam Filtering<\/strong> section, you can turn spam filtering on or off. Or, you can turn on the Exclusive<\/strong> setting, which will allow you to receive incoming email only from addresses or IPs on your safelist. For more information about safelists, please see the specific topics related to safelists.<\/p>\n

                            \t\t\t\t\tIf you turned spam filtering on, you will need to specify how you want spam to be handled. In the Spam Handling<\/strong> section, select from the following:<\/p>\n

                              \n
                            1. \t\t\t\t\t\tDeliver to the Spam folder\u2014Spam email will be delivered to your Spam folder. To specify Spam folder cleanup options, click the Cleanup Options<\/strong> link:<\/li>\n<\/ol>\n
                                \n
                              • \t\t\t\t\t\tDelete after [    ] days or [    ] total emails<\/strong>\u2014Indicate whether email messages in the Spam folder should be deleted after a certain number of days or a certain number of email messages, whichever occurs first.<\/li>\n
                              • \t\t\t\t\t\tNever automatically delete spam<\/strong>\u2014Select this if you want your spam messages delivered to the Spam folder, but you do not want spam messages automatically deleted.<\/li>\n<\/ul>\n
                                  \n
                                1. \t\t\t\t\t\tDelete the email immediately\u2014Spam email will be deleted automatically.<\/li>\n
                                2. \t\t\t\t\t\tDeliver to the email address\u2014Spam email will be forwarded to the email address you indicate.<\/li>\n
                                3. \t\t\t\t\t\tInclude [SPAM] at the beginning of the subject line\u2014Spam email will be delivered to your Inbox, but will include the text “[SPAM]” in the Subject line.<\/li>\n
                                4. \t\t\t\t\t\tClick the Save<\/strong> button<\/li>\n<\/ol><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

                                  If our spam filtering software suspects that an incoming message is spam, it will be sent to the Spam folder. However, in some cases spam messages may be delivered to your Inbox or some messages you want to receive may be delivered to the Spam folder. You can customize your spam filtering settings and level […]\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"wds_primary_category":0,"footnotes":""},"categories":[32],"tags":[],"class_list":["post-815","post","type-post","status-publish","format-standard","hentry","category-tech-support"],"_links":{"self":[{"href":"https:\/\/gotowebsmith.com\/wp-json\/wp\/v2\/posts\/815"}],"collection":[{"href":"https:\/\/gotowebsmith.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gotowebsmith.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gotowebsmith.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/gotowebsmith.com\/wp-json\/wp\/v2\/comments?post=815"}],"version-history":[{"count":0,"href":"https:\/\/gotowebsmith.com\/wp-json\/wp\/v2\/posts\/815\/revisions"}],"wp:attachment":[{"href":"https:\/\/gotowebsmith.com\/wp-json\/wp\/v2\/media?parent=815"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gotowebsmith.com\/wp-json\/wp\/v2\/categories?post=815"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gotowebsmith.com\/wp-json\/wp\/v2\/tags?post=815"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}